Wednesday, September 20, 2006

What Is Pissing Me Off Today - Part 3

My Stupid Mortgage Company.

So I'm trying to make a mortgage payment. I have the money in my PayPal account because that is how my customers want to pay me. I login to the website to make a payment, but the website doesn't take credit cards, only checks. Ok, fine. So I figure I'll just call them up and pay over the phone. I can't find a customer service number. Pleanty of numbers for new loans and crap but none for existing ones. I end up having to call one of the other numbers to get the existing customer service number. Arg. When I finally get the right number I call it and I get their stupid automated teller system that wants me to talk to it. Fine. So I talk to the stupid thing and it figures out what my account number is. It wants me to confirm it by saying Yes. I say Yes. It says 'What?'. I say it again...still can't figure it out. I proceed to say it in different tones and speeds, etc and FINALLY it figures out I'm saying yes. Piece of shit. So then it says it is going to transfer me, fine. Then, like it forgot something, it goes 'Oh! By the way, blah blah blah'. What the hell? Why is it trying to be a person? Just get on with it.

So I finally get in touch with a real live human. He proceeds to tell me that they do not accept credit cards. *sigh*. I thank him for his time but before he let's me off the phone he tries to get me to refinance the loan. Come on! I just refinanced the damn thing last year and there is no way I'm getting a better rate. Turkeys.

The result of all this is I need to transfer the money from PayPal to my checking account anyway to make a payment, which is going to make the payment late. :( Punks.

1 comment:

CMS said...

Yup, that does suck. Did you explain to the phone rep your issue. If you're loud enough, they'll usually place a note on your account not to record the payment late - provided you haven't been overly tardy in your payments prior. OR, could you send the payment via paypal? Never tried it, but you never know.

These automated phone systems have to go. Unless you are overly familiar with their prompts, they are NOT efficient and highly irritating. I have to conceed that some of the "challenged" phone reps aren't always overly efficient either, but, at least they can transfer you to someone else once your patience is shot to hell. Besides, although it's not good to lose self control, you only feel a little bad when you get irritated at a person. It feels totally moronic and futile to raise your voice to an automated responce service.

All about aesthetics baby.

Sounds like a crappy time though. Sorry about that : -(